This Return & Refund Policy outlines the terms and conditions for refunds on digital products purchased from Superior Prompt (hereinafter referred to as "the Company," "we," "us," or "our"). Our payment processing and tax compliance are managed by our partner, Dodo Payments, acting as the Merchant of Record.

1. General Policy on Digital Products

Due to the digital nature of our products (including prompts, templates, and SOP documentation), all sales are generally final. Because these assets are delivered instantly and are non-returnable, we do not offer refunds for "change of mind," buyer's remorse, or accidental purchases once the digital delivery has been initiated.

2. Eligibility for Refunds

We are committed to customer satisfaction and will process a refund under the following verified circumstances:

Service Non-Delivery: If a technical error on our end prevents the delivery of your purchased asset and we are unable to fulfill the order manually within 48 hours of being notified.

Technical Defects: If the digital file is corrupted, incomplete, or non-functional, and the issue cannot be resolved within a reasonable timeframe.

Duplicate Transactions: If a technical error results in a verified duplicate charge for the same product, a full refund will be issued for the duplicate amount.

Subscription Cancellations: For any recurring services, if you cancel within the eligible refund period as outlined below.

3. Refund Period

In alignment with global payment standards, refund requests must be made within 30 days of the original transaction date. Requests made after this 30-day window will not be eligible for a refund.

4. Non-Refundable Cases

Refunds will not be granted in the following scenarios:

If you simply change your mind after the digital product has been downloaded or accessed.

If you fail to use the service or digital assets during a subscription period.

If the technical issue is caused by third-party software, AI tools, or platforms not affiliated with or supported by our products.

5. Refund Process

To request a refund, please follow these steps:

Contact Support: Email our team at support@superiorprompt.com

Provide Details: Include your Order ID, payment receipt, and a detailed explanation of the technical issue.

Review: Our team will review your request and respond within 3–5 business days.

Issuance: If approved, the refund will be processed back to your original payment method. Please allow 7–10 business days for the funds to reflect in your account, depending on your financial institution.

6. Contact Us

If you have any questions regarding this policy or require assistance with your order, please reach out to us:

Email: support@superiorprompt.com

Return & Refund Policy